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Reservations
Our advertised rental rates include a cleaning and reservation fee. All reservations are subject to Virginia sales tax of 5.3%, a Bedford County accommodation tax of 7% or Franklin County accommodation tax of 5%. Taxes are subject to change without notice, and any increases in taxes will be added to the rental amount. Taxes, a $50.00 nonrefundable Limited Damage Waiver (or $300 Refundable Security Deposit) will be added to the rental amount when calculating the total amount due. Linen Service and pet fees, if applicable, would be additional.
All rentals are from Saturday to Saturday in the summer season. In the mid and off seasons, nightly rentals are allowed in many of our units, but there are nightly minimums that must be adhered to. Holidays require a minimum three-night (3) stay or more, depending on the unit.
You must be 25 years of age or older to make a reservation, and the leaseholder must occupy the property for the duration of the lease. Non-chaperoned groups are not allowed. The leaseholder may be required to present a valid picture ID upon check in. Should a group misrepresent themselves, they will be evicted immediately without refund.
Once a reservation is made and payment is processed, the reservation becomes subject to our cancellation policy. A Reservation Confirmation and Guest License Agreement will be emailed to you when your reservation is processed. Please sign and return the Guest License Agreement within 14 days of receipt. Signing the Guest License Agreement acknowledges that all parties agree to abide by all policies and procedures of RSI Rentals Inc. No changes can be made to the Guest License Agreement without express permission from RSI Rentals Inc. We must have a signed Guest License Agreement in hand before we can allow access to the rental home.
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Cancellation
All cancellations must be in writing. All monies paid are non-refundable if a reservation is canceled and we are unable to re-rent the unit. If we are able to re-rent the unit and secure the same monies for the property owner, all monies paid by the canceling party will be refunded excluding a $100.00 cancellation fee. Any change of dates in same unit must be made within 7 days of original reservation. We make every effort to match the needs of our clients with the appropriate home. Please review all unit information and make your selection carefully, as transfers are not permitted.
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Occupancy
The maximum number of persons allowed in the vacation home is listed at the bottom of the Guest License Agreement. Occupancy is determined by county mandated regulations. Children are counted in total occupancy unless they are under the age of two (2). Occupancy represents the total number of people allowed to occupy the property inside or outside, at all times. Any party exceeding this number of occupants may cause forfeit of security deposit and/or eviction without a refund of any monies paid.
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Payment
When a reservation is made, one half of the total reservation amount due is required to be placed on a credit card. The balance must be paid in full 14 days prior to your arrival date. The date the balance is due will be noted on your reservation confirmation. Please mark your calendar with your payment due date, as we do not send out reminders. We accept Visa, MasterCard, Discover, American Express, Cashier’s Checks, personal checks or money orders for payment of balances due. All personal checks must clear our bank 2 weeks prior to your arrival. A $50.00 fee will be charged for all returned checks. If full payment is not received at least 14 days prior to arrival, the leaseholder agrees that the reservation balance will be charged to the credit card on file. At this time, if we are unsuccessful in collecting final payment, the reservation will be cancelled and it will be subject to our cancellation policies.
If a reservation is made within 14 days of arrival, full payment is due at the time of reservation. Payment for a reservation made within 14 days of arrival must be paid with a credit card. Personal checks will not be accepted.
All monies are placed in an interest bearing escrow account, and all interest earned is the property of RSI Rentals, Inc.
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Non-Availability Procedures
RSI Rentals Inc. makes every effort to guarantee the availability of your chosen unit. If, however, the unit becomes unavailable for reasons beyond our control, we reserve the right to transfer you to comparable accommodations.
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Refundable Security Deposits
If a $300.00 refundable security deposit is selected for a reservation, guests will be charged for any damages to the unit, missing items, additional cleaning, carpet stains, occupancy exceeding the limit, moved furniture, late check-out, failure to leave keys, trash left in unit, grills left dirty, etc. Any damages exceeding the $300.00 security deposit will be charged to your credit card on file. The units are cleaned and inspected after each departure. If the inspection results in retention of the security deposit, documentation will be sent along with any remaining balance. We ask that you please inspect the unit upon your arrival and report any concerns or damages immediately. ALL SECURITY DEPOSITS ARE MAILED IN THE FORM OF A CHECK ON APPROXIMATELY THE 10th OF THE FOLLOWING MONTH AFTER DEPARTURE DATE.
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Nonrefundable Limited Damage Waiver
If a nonrefundable $50.00 Limited Damage Waiver is selected for a reservation, guests will be covered up to $1,000.00 for any damage to, or theft of real or personal property of the rental property as a result of inadvertent acts or omissions. Intentional theft, acts of destruction, disrespect of the property resulting in damages and/or additional cleaning, as well as failure to remove trash, grills left dirty, and damages caused by pets are not covered by the Limited Damage Waiver and will result in additional charges to your account. All damages must be reported PRIOR to departure to be covered under the damage waiver. Any damages not reported before departure will be charged to your account.
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Check-In
Check-in is on Saturday between 2:00 p.m.-5:00 p.m. With the size and complexity of the homes, our housekeepers need every minute of the summer seasons 9:00-2:00 window to ensure the cleanliness of your vacation home. We know you are excited to get started with your vacation, but please do not interfere with their work by arriving at the home early, or asking for an early check-in. No members of your party are allowed to be on the property of your vacation home before you have checked-in at our office, received the keys, and told it is permissible to proceed to your unit. For off season rentals, we can be much more flexible with check-in days and times. Upon check-in, you will receive a packet with 2 sets of keys to your rental home, directions, and other pertinent information.
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Late Arrivals
If you will be arriving after office hours, please call us as soon as possible to let us know so that we may provide after hours pick up instructions.
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Check-Out
Checkout is 9:00 a.m. NO EXCEPTIONS! These times must be strictly adhered to so that the property can be prepared for the next guest. Please make sure the following items are completed prior to leaving the property:
- Remove all of your food/pantry items from cabinets and refrigerator and wipe out the refrigerator.
- Wash and properly put away all dishes.
- The incoming guests appreciate the courtesy of a clean grill. Grills left dirty will result in a $20.00 charge.
- Please make sure when removing your linens from the beds, that any mattress pads, pillows, pillow cases, etc. that belong to the unit are left in the unit. If you utilized the linen service for your vacation, please remove the linens from the beds and place back into the bag in which they came.
- Please remove all trash from the property. Instructions will be given to you for trash disposal and/or directions to the nearest trash collection site. Failure to remove all trash from the unit will result in a $10 per bag charge to your account.
- Leave furniture, TV/VCR/DVD’s, and game systems arranged as you found them.
- In the summer, please set the thermostat to 80 degrees and 55 degrees in the winter.
- Please close and lock all windows and doors and turn off all lights and ceiling fans. Pay special attention to outside floodlights.
- Please do a final walk through to check that all of the above items have been done, and that you haven’t left any personal items behind. RSI Rentals Inc. is not responsible for personal items left in the unit.
- Please leave the packet with both sets of keys inside the unit on the kitchen counter, UNLESS you have been instructed to return them to RSI Rentals, Inc. upon checkout. . Loss of keys will result in a $30.00 per key charge.
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Arriving at the Home
We do our best to make sure your vacation home is properly prepared for your arrival. However, after you arrive at the home, if you find anything that isn’t satisfactory, or if there is something that you feel needs to be reported to our office, please do so immediately. Failure to report any dissatisfaction upon your arrival will not be addressed at, or following departure. Our courteous staff will make every effort to remedy any situation, or dissatisfaction, as soon as it is reported. However, please do not expect a rent refund or transfer for guest dissatisfaction due to physical appearance.
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Parking
The parking of vehicles in any area other than the driveway or other designated area is not permitted. Cars must not be in the road or on the grass. The maximum number of cars allowed to park on the property is specified for each unit. Exceeding this number, or parking in areas where parking is not allowed, may result in towing at the leaseholder’s expense. No campers, RV’s, etc. are allowed on the premises. Parking of boat trailers is not permitted on the property unless specified. We encourage parking of boat trailers at the marina where the boat is launched.
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Smoking
NO SMOKING! Smoking is prohibited inside all of our homes and some are 100% smoke free. If smoking outside, all smoking material must be disposed of properly and removed from the property. All area of the property should be left free of cigarette butts. Violations will result in a fine of $300.00 and/or possible eviction.
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Pets
NO PETS are allowed on the premises or inside the unit at any time, unless permission has been given and pet fees collected. Some of our units are “pet friendly” and will welcome your dog for a designated fee. In these homes, a $15.00/per day pet fee will be added per pet (2 pet maximum); however some homes may set a flat pet fee. Pets must be on a leash at all times and waste pick-up and removal is a must! We recommend bringing your pet’s crate, as pets may not be left in homes unattended. If pets are reported to be in a unit without permission, the pet must be removed immediately and the guest will be subject to a $300.00 charge and/or possible eviction.
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Accommodations
All units are individually owned and furnished to the owner’s preference. Every effort has been made to ensure that our descriptions, rates and amenities are accurate. However, we cannot be held responsible for changes made by owners. Rates, descriptions, and property amenities listed on our website, in our brochure or other advertising material, and/or in the rental agreement are subject to change without notice. Omissions, additions, printing errors and/or changes in property bedding, furnishings, equipment, etc., may occur and RSI Rentals, Inc. is not responsible and no refund will be offered for such.
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What is Provided
All of our units are supplied with standard items, which include: dishes, pots and pans, utensils, flatware, glassware, coffee maker, and toaster. Other amenities for each home are listed in the individual home description. All units have central air, microwave, dishwasher, and washer & dryer, unless specified. Our 1 bedroom efficiency condos offer a small kitchenette with no dishwasher and have on site laundry facilities.
TV’s, VCR’s, DVD’s, cable or satellite TV, grills, porch furniture, hot tubs, recreational games and equipment, docks, etc are furnished as a courtesy by the owner and are not guaranteed. Only a few properties offer land line telephones or internet service. For internet, some properties may have data usage limitations and charge for overages. Please refrain from music/video streaming and down/uploading to limit usage. If the TV/internet service is interrupted, we will make every effort to correct the problem but cannot guarantee replacement or repair. Refunds will not be given due to interruptions of service or breakdown of equipment. If internet/wi-fi is a necessity during your stay, guests should be prepared to bring a personal HotSpot.
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What You Need To Bring
Linens are NOT provided with your rental home unless specified. You will need to supply all sheets, bath towels and kitchen towels needed for the home. Bedspreads and/or comforters, pillows and blankets are provided. If you do not wish to bring your own linens, we do offer linen service for an additional charge. Linen package prices are posted on each home description. If you select the linen service, linens will be delivered to the home prior to your arrival. Making of the beds will be your responsibility, or make-up service can be added to the linen order. We ask that all linen orders be placed at least a week prior to arival date.
Paper products (toilet paper, paper towels), trash/garbage bags, bath toiletries, detergents, charcoal (if charcoal grill), are NOT supplied. We suggest that you bring your own beach towels, beach/folding chairs, water toys/flotation devices, coolers, fishing gear and any specialty items that you may require during your stay.
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Grills
Most homes are furnished with a gas grill, unless a charcoal grill is specified in the description. However, some condominium associations prohibit the use of outdoor grills. Propane tanks for gas grills are filled at the beginning of the season. However, if they are empty, we are not responsible for refill. You may refill them and present a copy of the receipt upon departure for reimbursement. Please, no charcoal in gas grills. The incoming guests appreciate the courtesy of a clean grill. Grills left dirty will result in a $20.00 charge.
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Hot Tubs
If a hot tub is provided, it is to be used at your own risk. A professional technician services all hot tubs between guest departure and arrival. Instructions for proper use of the hot tub are posted at the home and are in the arrival packet. Please read and follow these instructions. If there are any problems with the hot tub during your stay, please call the office immediately. An additional charge to your account will occur if extra cleaning/servicing of the hot tub is required by the technician after your stay, and any damages, negligence or improper use is reported.
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Swimming Pools/Tennis Courts
Some of our homes are located in communities that allow guest access to swimming pools and tennis courts. We welcome you to make use of these amenities and enjoy yourself while doing so. However, please read and follow all posted instructions. If a pass or key is required to use these amenities, these will be provided in the arrival packet or left inside the home. Please return these to the proper place after your stay. The community provides these amenities, not the owner of the home or RSI Rentals Inc. Therefore, we provide no guarantee of the condition, operating hours, availability, etc. of them, and will offer no refund for such.
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Repairs/Maintenance
Our homes are well maintained, but please understand that just like your own home, unexpected breakdowns may occur. The essence of your vacation is to enjoy yourself, so we will make every effort to remedy “displeasing” situations and correct any problems in a timely manner. We have maintenance personnel available, so please report any inoperative equipment or problems to our office immediately. For non-emergency situations, please call during office hours, or leave a detailed message. For emergency maintenance situations, please call the after hours numbers provided in the arrival packet. You can expect our professional staff to help remedy these situations; however, refunds will not be issued due to malfunctioning equipment (A/C, appliances, etc.) or other guest dissatisfaction. If a service call is deemed unnecessary, or a maintenance repair is needed as a result of tenant actions, the cost will be charged to your account or deducted from your security deposit.
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Docks/Slips
All units are waterfront and most have a boat slip, guest slip, or private dock, unless otherwise stated. A boat slip means that the property has access to one slip. It is normally an uncovered slip. Please use the boat slip assigned to your unit. A guest slip means that a number of units have use of a community dock, and availability of the slips would be first come first serve. A private dock is accessible only to the occupants of the home, and may accommodate 1 or 2 boats depending on the size. Renters may use floating or stationary docks to tie up boats. Covered slips with electric lifts are for owners use only unless otherwise stated. An owner’s boat may be in the lift of the covered slip, but is not available for guest’s use. Please do not disturb or board the boat. Operation of electric lifts at the dock is strictly prohibited. Damage to a dock and/or electric lift from unauthorized use will be the sole financial responsibility of the renter. Electricity and lights at the dock is not guaranteed.
HAVE A SAFE, HAPPY, AND MEMORABLE VACATION!!
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